Frequently Asked Questions
Everything you need to know about your Joseph Copenhagen experience.
Where do you ship to and what are the costs?
We offer worldwide shipping. Delivery is free on all orders over €150 within the EU. For international orders, shipping costs are calculated at checkout based on your location.
How can I return or exchange an item?
We offer a 14-day return policy from the day you receive your order. Items must be in original condition with all tags attached. Please contact our support team to initiate a return label.
What materials are used in your collections?
At Joseph Copenhagen, we prioritize high-quality, sustainable materials including organic cotton, recycled polyester, and ethically sourced wool to ensure longevity and comfort.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a relaxed fit or consulting our 'Fit Note' section for specific garment measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for flexible payment options in selected regions.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey to your door.